Content Factory Supervisor

Job description

Content Factory Supervisor is accountable for leading the Content Factory team. The main focus point of the CF line is expanding its network based on business and outsourcing the requests with lower prices and higher quality. She/he is accountable for adjusting the daily, weekly, monthly and yearly traffic (includes items and orders). Also she/he is accountable for content department revenue generation and productivity. Providing the most effective infrastructure for the sellers in order to receive best quality content is another key activity of this role.

She/he is accountable for:

Expanding Content Factory business network by connecting content demanders to content providers

Cooperating with content partners in other cities (Mashhad, Isfahan and Tabriz)

Cooperating with content partners in Tehran

Hunting the best content providers for the business

Achieving the targeted seller Content Factory satisfaction score

Preparing a clear daily, weekly and monthly report for all CF activities

Managing any other assigned project from the direct manager (Content Department Senior Manager)

Managing any other requested necessary tasks

Also she/he is accountable for:

CF process time

Seller journey time (whole process)

On time deliver

Successful coordination

Hubs’ conversion rate

Loyal customers’ revenue target

All CF warehouse processes

Preparing Content Factory revenue generation report for finance team

Being align with content production team

Being align with Inbound team

Being align with RTS team

Being align with Logistic team

Being dedicated to the targets and goal setting

Developing the team and giving effective feedback in order to empowering them


Bachelor’s degree graduate, preferably in Marketing

Quick learner and ability to adapt to challenging environments

Able to be multi-task and works well under pressure

Strong communication skills - verbal and written in Persian and English.

Customer service orientation

Highly analytical and with strong problem-solving skills

Strong project management skills

Self-starter and highly motivated

Leadership and decision-making ability


Digikala Fulfiiment Center, No 2,Jahed St, Danesh Sq., Shahrak-e Danesh ,Fath Highway(14Km),Tehran, Iran.