Warehouse Warranty Supervisor

Job description

  • Achieve high levels of customer and technicians satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods and spare parts
  • Measure and report the effectiveness of warehousing activities and employees performance
  • Organize and maintain inventory and storage area
  • Determine staffing levels and assign workload
  • Maintain items record, document necessary information and utilize reports to project warehouse status
  • Identify areas of improvement and establish innovative or adjust existing work procedures and practices
  • Provide a safe working environment, adhering to Health, Safety and Environmental procedures and ensuring they are understood and practiced by the team at all times.
  • Plan, co-ordinate and monitor the receipt, storage and dispatch of parts.
  • Ensure that all relevant procedures and processes are followed and adhered to in line with the Company’s procedures and requirements
  • Identify errors and eliminate root cause using robust countermeasures
  • Sustain the corrective actions to eliminate repeat issues
  • Monitor and review operational methods to facilitate both qualitative and quantitative improvements within the operation whilst ensuring continuous customer service
  • Ensure security of Warehouse environment and maintain access control, ensuring 5S housekeeping standards are maintained at all times
  • Monitor and maintain stock accuracy by ensuring the physical stock is in line with the warehouse management system and ensure all stock movements are recorded to ensure accuracy
  • Monitor stock levels in order to highlight minimum and excess levels and therefore prevent part shortages
  • Inventory control, forecasting parts orders, sales planning, supply of parts
  • Coordinating the import of parts with custom and suppliers, controlling the inventory of suppliers and branches
  • Monitoring of defective parts and inspection of parts and consumption process of branches
  • Coordination of purchase and supply of goods for exchange items

Requirements

  • 1-2 years’ hands-on work experience preferred
  • Computer skills, including Microsoft Excel
  • Interpersonal and verbal communication skills
  • Ability and willingness to work a flexible Full Time schedule that may include weekends and holidays.
  • Highly effective supervisory skills and techniques
  • Ability to input, retrieve and analyses data
  • Hands-on commitment to getting the job done
  • Proven ability to direct and coordinate operations
  • Strong organizational and time management skills